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Complaints processes at RMIT

When you have a complaint against the way you have been treated or a decision that has been made, depending on the nature of the issue there are different policies and procedures that apply.

If you have a complaint or grievance you should raise the matter with the relevant manager as outlined in the relevant procedure. The procedures also detail further steps to take if your problem is not resolved at the local level.

It is important to follow the appropriate sequence of steps in raising a complaint or grievance to ensure that the matter proceeds smoothly.

For staff

If it is related to the way you have been treated then there are processes that should be followed:

• Anti-racism and religious tolerance policy
• Bullying and occupational violence policy
• Equal employment opportunity policy
• Sexual harassment policy
• Staff complaints procedure
• Flow chart - staff complaints-fairness policies (23kb 1p)

If it is related to a particular decision then appeal mechanisms are spelt out in:

• Recruitment and selection policy and procedures
• Job classification and evaluation
• Redundancy and redeployment

The grievance procedure can be used for any current decision, act or omission regarding matters arising from processes involving RMIT and/or considered to be in breach of the RMIT Ethics policy. It excludes matters for which specific procedures or appeals processes exist.

For students

If it is related to a particular decision then appeal mechanisms are spelt out on the student complaints web page and in the student complaints policy.

Complaints with respect to participation in research at RMIT

Please see here for information on the complaints process for research project participants.

Ombuds office

If there is not a satisfactory resolution after going through the RMIT procedures then staff or students may complaints to the Ombuds.